The following document covers the terms, conditions, and legal agreements of all instances of ByteBusters Consulting, LLC (“ByteBusters Consulting”, “ByteBusters”) providing services to the signing party (“The Client”, “The Customer”, “Customer”, “Client”)

For remote support options, ByteBusters Consulting offers the following:

• Software Support

By hiring ByteBusters Consulting for software support, the customer agrees to allow an employee of ByteBusters Consulting to access their computer remotely to assist with their issue. The customer understands that doing so may result in an agent unintentionally coming in contact with sensitive information or personal files. Per ByteBusters Consulting, LLC.’s privacy policy and internal policies for customer confidentiality, the agent will not, in any way, save or alter the information, nor will they attempt to share the information. We always recommend to the customer that they ensure no sensitive information is in an easily accessible place in order to prevent these occurrences.

In the event that a client of ByteBusters Consulting, LLC has agreed to either drop off or ship an item for repair, the following terms, guidelines, and conditions should be noted by both the employees in association with the repair as well as the client responsible for the repair:

If the client lives within a reasonable distance to drop off the device in person, the client assumes full responsibility for any damage that happens during the loading and transportation of the item, until in custody of the employees of ByteBusters Consulting, LLC. For the purposes of this agreement, "custody" is defined as the completion of all required contracts and forms, as well as the client having fully vacated the premises. Once the device is in custody, the employees will follow the following protocol:

1. The item will be inspected and tested, at which point the employees will confirm the issue as described by the client. 

2. If any other issues are detected, the employees will determine if the issue prevents them from doing the originally scheduled repair.

3. If the issue prevents the employees from doing the scheduled repair, they will check with the client and get permission to continue repairs before proceeding with any major repairs or changes.

4. If the issue does not prevent the employees from doing the scheduled repair, the scheduled repair may take place before contacting the customer regarding the other issues.

5. Once all issues permitted for repair are resolved, the item will be set aside safely and the customer will be notified their repair is ready for pickup. The customer may choose to pick up the item in person, which should be arranged, or the customer may choose to have the item shipped to them (if shipment is an available option at that current point in time.)

If the client responsible for the repair does not live within a reasonable distance to drop off the item being sent in for repair in person, the client may ship in the item. During packaging and shipment, the client assumes full responsibility of the item and all damages that may occur, until in custody of the employees of ByteBusters Consulting, LLC. Any damages allegedly caused by the service transporting the package will be in no way associated with ByteBusters Consulting, LLC, and must be a separate matter between the shipping company and the customer. Once the item has arrived and is in custody of ByteBusters Consulting, LLC, the employees will follow the following protocol:

1. The item will be inspected for any possible damages that may have occurred during packaging or transport. Any suspected damages will be reported immediately to the customer before any repair has been started. At this point the customer may request a report of the suspected damages, and afterwards may request an attempted repair of the damages along with the originally scheduled repair, or a simple return of the item.

2. The item will be inspected and tested, at which point the employees will confirm the issue as described by the client. 

3. If any other issues are detected, the employees will determine if the issue prevents them from doing the originally scheduled repair.

4. If the issue prevents the employees from doing the scheduled repair, they will check with the client and get permission to continue repairs before proceeding with any major repairs or changes before proceeding.

5. If the issue does not prevent the employees from doing the scheduled repair, the scheduled repair may take place before contacting the customer regarding the other issues.

6. Once all issues permitted for repair are fixed, the item will be set aside safely and the customer will be notified their repair is ready, and any shipping details will be sent to the customer once available. The customer will have the item shipped back to them

If a client fails to retrieve their device within 90 days from the date of service completion, ByteBusters Consulting, LLC. reserves the right to consider the device abandoned. The client will receive at least one written notice (via email, phone, or other documented communication using the contact information provided by the client) reminding them of the pending pickup. If the device remains unclaimed after the 90-day period, ownership of the device will be transferred to ByteBusters Consulting, LLC. At that time, ByteBusters Consulting, LLC. may dispose of, repurpose, or resell the device at its sole discretion, without further notice or liability to the client.

ByteBusters Consulting, LLC. is not responsible for any data loss, damages, or claims resulting from an abandoned device.

For in home support options, ByteBusters Consulting Offers the following:

• Data Wipe

• OS Installation

• Device Setup

• Software Support

In the event that a customer requests in-home support from ByteBusters Consulting, they understand that this service entails the agent physically entering their place of work or residence in order to provide assistance. By hiring an agent to provide this service, they provide explicit consent to allow the agent to enter their home or property in order to provide the agreed upon service. The customer understands that by allowing an agent access to their home or property, and allowing them access to their device may result in an agent unintentionally coming in contact with sensitive information or personal files. Per ByteBusters Consulting, LLC. company policy for customer confidentiality, the agent will not attempt to in any way save or alter the information, nor will they attempt to share the information. We always recommend to the customer that they ensure no sensitive information is in an accidentally accessible place, in order to prevent these occurrences.

By signing either electronically or physically, the client agrees to entrust care of their property for repair to all members, employees, and management of ByteBusters Consulting, LLC. The client also agrees to allow ByteBusters Consulting, LLC. to modify the product how they see fit. The customer also agrees to all the terms, conditions, and guidelines listed above, and upon the completion of these services, the client will pay the full amount as listed on the invoice provided to them by a ByteBusters Agent.